Shipping

Our shopping cart will automatically give quotes for shipment of most items destined to Canada and the United States.

To receive a shipping quote, please place the items you wish to order in the shopping cart and select the "Calculate Shipping and Handling" option.  Select the province/state which the product is being shipped to and click "Calculate Shipping".  Please note that shipping quotes are valid to urban areas.  Shipping costs to PO boxes and rural areas may be higher.

Orders placed Monday through Friday before 1pm for in-stock items, for shipment within Canada are generally shipped next business day.  Orders placed on Saturday or Sunday are generally shipped the following Monday or Tuesday.  Please allow one business day for shipments sent via freight carrier.  Shipments to the United States are shipped out twice weekly.

For shipments destined to Nunavut, YT or NWT, please contact us though our contact us form with the list of items you wish to purchase along with your postal code and we will provide you with a shipping quote.

We ship most orders to Canada via FedEx, UPS, Purolator or Canpar.  Orders to rural areas, P.O. Boxes, or the Yukon Territory may be shipped via Canada Post Expedited Parcel. 

Orders to the United States will be shipped via FedEx or UPS.  Shipping prices do not include brokerage fees, which may be charged by the courier for importing shipments valued at over $200 USD.

Returns Policy

You may return new, unopened items within 30 days of delivery for a full refund (minus shipping and handling charges).  We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  If the return is not a result of an error on our part, you will be responsible for paying the return shipping charge.

Once we receive your return, you should receive a refund within 5 business days.  Opened items which are returned and deemed not to be defective will be returned to the purchaser at their expense.

If you need to return an item, please call us or email us and let us know which items you would like to return. We will then provide you with the return shipping details and notify you via e-mail of your refund once we've received and processed the returned item.

Step2, Peg Perego and Playnation Playstructures Shipping Quotes:

Shipping quotes for Step2 products, Peg Perego, and Playnation playstructures are for shipments to major urban areas in Canada.   Shipping quotes are not guaranteed until the order has been shipped.

Some items are too large to be shipped by a courier and must be shipped via a freight carrier.  We offer quotes both to your door and to the nearest freight carrier depot.  Shipments sent to a freight carrier depot will save you the $40 residential delivery surcharge ($60 on Playnation playstructures).  Please ensure you have a large vehicle or trailer to pickup the box.  For your convenience, we have provided the box weight and dimensions for those boxes with freight quotes online.

International Orders:

Due to the high cost of international shipping, we are unable to ship to countries other than Canada and the United States.